Home|FAQ
FAQ2019-11-18T22:24:00+02:00
What about transfers to the start?2019-07-16T21:21:56+02:00

While registering, you can reserve your bus transfer to the start of each course:

  • Umag – Labin / RED course
  • Umag – Lovran / BLUE course
  • Umag – Buzet / GREEN course
  • Umag – Motovun / YELLOW course
  • Umag – Grožnjan / WHITE course

This service costs only 5 € and it is very useful because you don’t have to think about anything, just enter the bus and relax before the start of the race.

We do not offer bus transfer after the race.

Do you offer organized transfers from the airport?2019-07-15T12:53:18+02:00

Of course, if you need to book your transfer, please fill the form below.Naravno, ukoliko želite rezervirati transfer s aerodroma ili na aerodrom nakon utrke, molimo vas da ispunite rezervaciju

Purchase Additional Merchandise After Registration2019-07-15T09:40:54+02:00

After registration, you can add or edit additional purchase items such as merchandise or other optional items.

Note: Additional purchases may only be made after registration if organizers allows this action. If the option is not available, please contact the event organizer directly for help.
Note: Participants registered by others can only view their registration and the option after they Claim Registration in MyEvents. Participants on a group-registration team don’t have this option, please contact the event organizer directly for help.
  1. Login My Events at http://myevents.active.com
  2. Find your registration event, click Purchase merchandise
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  1. Select desired items
  2. Enter quantities (if applicable)
  3. Click Continue
  4. Enter billing information
  5. Click Complete
Not shown on event’s participant list2019-07-13T15:01:33+02:00

If you have received your event registration confirmation email and/or your credit/debit card has been charged, you have successfully registered for the event.  Our system automatically sends a confirmation to the Event Director once a registration has been processed and they are able to access all of your details to prepare for race day.

Some events will display a list of registered participants on their website.  Please note that this list is generated by the Event Director and it is their responsibility to ensure it is updated in a timely manner.  If you have any questions or concerns, please contact them directly.

Edit my registration2019-07-15T09:48:38+02:00

Below are instructions for athletes to edit their registration information after logging into ACTIVE.com and accessing My Events at https://myevents.active.com .

Note: The option is only available if the organizer allows this action and the deadline hasn’t been reached. If this option is not available, please contact the organizer for help.
Note: Registrations made by someone else on your behalf (if you are an adult) can be edited by that person or by yourself after you Claim Registration in MyEvents; registrations for those who are part of a group-registration team cannot be edited online.
  1. Locate desired event
  2. Click Edit registration
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  1. Update registration information
  2. Click Continue to view a confirmation message stating that registration information has been updated

The following fields may be adjusted on most online registrations (assuming the event organizers allow edits). All fields are required (by ACTIVE.com or the organizers) unless noted as optional.

  • Gender
  • Date of birth
  • Day phone (and Ext. )
  • Country
  • Address
  • Address line 2 (optional)
  • City
  • State
  • ZIP / Postal code
  • Emergency contact name (optional)
  • Emergency contact phone (optional)
  • How did you hear about this event? (optional)
Change my event category/course2019-07-13T14:59:22+02:00

Below are instructions to change your event category after accessing My Events at ACTIVE.com.

Note: Please Claim Registration in My Events first. The change category option is only available if the organizer allows this action. If this option is not available, please contact the organizer directly for help.
  1. ​​Find the registration you would like to edit
  2. Click Change category
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  1. Select new category
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  1. Click Continue
  2. Fill out registration form
  3. Click Continue
  4. Review Order Details and complete order
Note: Category change for registrations made by someone else on your behalf (if you are an adult) can be edited by that person or by yourself after you Claim Registration in MyEvents.
Note: Registrations for those who are part of a group-registration team cannot be changed from participant side, please contact the organizer directly for help.
Note: Participants who have signed up through an express registration cannot be transferred to a different category. Please contact the organizer for help if you are registered through express registration.
Note: Participants can only transfer to a category that is open. If the category you would like to transfer to is sold out or closed, please contact the organizer for further help.
Transfer/Defer registration2019-07-13T14:58:49+02:00
Active.com is unable to authorize transfer or deferment requests for any event registrations. If you want to transfer your registered event to a different one or defer your registration, please contact the event director for assistance.
  • Note: If you are unable to participate, you can just follow these steps to transfer your registration to another individual Transfer My Registration to Someone Else
  • Note: The above transfer option is only available if the organizer allows this action. If this option is not available, transfers may not be allowed (contact the organizers for help).
Transfer my registration to someone else2019-07-13T15:06:17+02:00

Below are instructions for participants to transfer an existing registration to someone else after logging into ACTIVE.com and accessing My Events.

Note: Please Claim Registration in My Events first if you cannot see it in My Events.
Note: The transfer option is only available if the organizer allows this action and the deadline hasn’t been reached. If this option is not available, transfers may not be allowed. Please contact the organizers for help.
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  1. Click Transfer registration
  2. Enter the recipient’s email address at Email address
  3. Enter the recipient’s email address again to confirm at Confirm email address
  4. Click Submit
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A confirmation message appears verifying that the transfer process was initiated. The accepting participant will receive an email inviting them to claim the registration and they may refer to the instructions in the article Accept Registration Transfer.

Note: Registrations for someone below 18 can only be viewed and transferred by the guardian who registered them; registrations made by someone else on your behalf (if you are an adult) can be transferred by that person or by yourself after you Claim Registration in MyEvents; registrations for those who are part of a group-registration team cannot be transferred.

Note: Transfers may only be completed into the same category – if the original registration was for a 5K, the new registration must also be for the 5K. If permitted by the organizer, the new participant may change event categories after the fact.

Note: If a participant transfers categories BEFORE attempting to transfer the registration to someone else, the process cannot be completed.

Note: The newest price is applied at checkout when the recipient accepts the transfer. If the event has a tiered price schedule, the current price could be higher than that for the original participant.

Note: The original registration fee is not refunded until the new participant accepts and completes the transfer process – ACTIVE.com processing fees and/or USAT membership fees (if applicable) are not refunded.

Note: Once the recipient has accepted and completed the transfer, the original registrant will be cancelled and refunded. Refunds are processed within 5-7 business days. If a transfer fee is applied, it will be deducted automatically from the refund. For example, if the original registrant paid $25 and the transfer fee is $5, he/she will be refunded $20. 

Note: The system cannot refund automatically if the original registration was not paid directly (e.g., pre-paid registration, paid with coupon code). Please contact the event organizer for manual transfer in such cases.

Login to Active.com2019-07-13T14:56:40+02:00

In order to login to most ACTIVE Network products, you must already have an ACTIVE Passport – please visit the applicable link below to register/create an account, login, or retrieve your password.
 

Register/Create Passport
https://passport.active.com/reg
Login with Existing Passport
https://passport.active.com
Retrieve Password
https://passport.active.com/forgot
ACTIVE-Passport-Join ACTIVE-Passport-Sign-In ACTIVE-Passport-Forgot


Below are instructions to login to ACTIVE.com with your existing account:

1. Navigate to (and bookmark) http://www.active.com
2. Click Sign in in the upper right-hand corner

ACTIVE.com--Sign-In

3. Enter your ACTIVE Passport username (email address) and password
4. Click Sign In

You will be redirected back to ACTIVE.com. Hover over your name in the upper right-hand corner to access the following items:

– View Profile
– My Events
– Order History
– Upgrade Account (ACTIVE Advantage)
– Settings

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Payment methods2019-07-13T14:55:47+02:00

When registering online, you must pay in full with a credit or debit card.

Mostly, we accept below card types:

  • Visa
  • MasterCard
  • Debit card

In most cases, American Express, Discover, Visa Electron, Maestro and eCheck (ECP,EUDD,ELV) is also accepted. We do not accept Cash and Check.

Note: Not all the card types are accepted for registration. American Express doesn’t support Australian Dollar​. The payment methods are decided by the event organizer and may vary among different events. If you would like to register using a form of payment that we do not accept, please contact the event organizer directly for registration payment alternatives.

Sign waiver2019-07-13T14:41:52+02:00

A waiver informs participants of potential risks associated with an activity. By signing the waiver, participants agree to assume responsibility for foreseen and unforeseen risks. All participants over 18 need to sign a waiver for event registration.

Note: Some events do not have waiver option.
Sign Waiver while Online Registration

If you are registering yourself, you should sign the waiver while online registration in the Waivers and agreementssection.

  1. Enter registration form information
  2. Check box beside I agree to the applicable Waiver
  3. Enter name beside Electronic signature

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Sign Waiver after Registration
If you are registered by others, after the registration is completed, you should receive an email in subject Reminder: Sign your waivers for XXXXXX. You need to click Sign your waivers hyperlink contained in this email to sign your waiver.
  1. Click hyperlink in email
  2. Check boxes beside I agree to the applicable waivers
  3. Enter name beside electronic signature​
  4. Enter last name beside Last name
  5. Enter email address beside  Email address
  6. Enter date of birth beside Date of birth
  7. Click Submit
waiver page
Note: If you do not receive the reminder email to sign your waiver, please contact us by emailing support@active.com
 to resend your registration confirmation email which also contains a link to sign your waiver.
Registering someone else below 182019-07-14T22:56:29+02:00

Below are steps to register someone else below 18 (i.e. a minor) for an event on Active.com:

  1. Access event registration page from Active.com or event’s website
  2. On Select Category page, select desired category
  3. Click Continue
  • Note: you will be asked to input email address if you don’t have an Active.com account or are not logged in.
  1. At Select participant section on Complete Form page, select Someone else, below 18
  2. Verify or complete your information as guardian, and confirm your identity by checking Relationship box
  3. Complete the minor participant’s information and other fields below
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  1. Sign waiver and click Continue
  2. On Checkout page, fill in payment information and click Complete
  • Note: Apply coupon code if you have one
  • Note: If registration is successful, you will see a confirming page with the headline “Thank you! Your transaction is complete” and order details.
“Registration is closed” error when registering for an event2019-07-13T14:40:36+02:00

This message occurs when online registration for a particular event has either reached its capacity or the registration deadline date has passed.

Please contact the event director for further information regarding registration alternatives such as offline or on-site registration.

Note: The event director contact information can be found in the Organizer Info section within the event’s page on active.com.

Apply coupon code while registering2019-07-13T14:39:14+02:00
Below are steps to apply coupon code while registering for event on Active.com:
  1. Access event registration link
  2. Select desired category
  3. Sign in
  4. Complete form
  5. On CHECKOUT page, insert coupon code under Coupon code
code
  1. Click APPLY
  • Note: Please verify to make sure that the discount is correctly applied.
  1. Fill out credit card information
  • Note: If your coupon code gives a full discount, you will not need to enter credit card information.
  1. Click Complete

Note: Please put the discount code at the very end of the transaction. Do not enter code and go back to edit registration.
Note: Only one discount can be applied for each registration. If you continue to insert another, the one with a larger discount will be applied to your order.
Note: If you see the following error message “The coupon code you entered is not valid. Please try again”, please contact the event organizer, the code vendor or Contact Us to check its validity and condition of use.

Register multiple participants at one time2019-07-13T14:38:16+02:00

Depending on event setting, there are two scenarios where you can register multiple participants and complete payment at one time, as below:

  • Note: If the options described below are not available, it means the organizer has disabled these features. You can make separate registrations or contact the event for further assistance if necessary.
  • Note: The system has a 15-minute time limit over the registration session. If there are many people to register, you can register them in several batches to make sure you checkout within the time limit.
Senario 1: When a box to select number of registrations is present behind each category at the first Select Categorypage like below:
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The steps in this scenario are:
  1. Select the number of registrations to make under each category and click CONTINUE
  • Note: Depending on event setting, you may be allowed to select multiple or only 1 registration for each category or wave.
  1. On Sign In page, login to ACTIVE.com
  2. On Complete Form page, complete/verify Your Information as the account owner
  • Note:  You can complete your registration as a guest if the event allows, however you will not be able to view/edit registration by yourself without an account.
  • Note: Edit your profile information by clicking pencil icon on the right if necessary.
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  1. Complete registration form information for each participant in order
  • Note: Make sure to select the correct participant identity for each participant: Yourself, 18 or older​, Someone else, ​18 or older or Someone else, below 18.
  • Note: After completing the first person’s form, you’ll have the option to copy existing registration form info to current form and modify only what are different.
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  1. (Optional) Select preference on magazine trial offers and newsletters
  2. Sign Waivers and agreements
  3. Click Continue to move to Checkout Page
  4. Verify Order Details and complete payment
Senario 2: When Add Another Registration button appears on checkout page. Simply click the button and repeat registration steps to add another person. After you have added all the registrants, verify Order Details and complete payment.
  • Note: Make sure to select the correct participant identity for each participant: Yourself, 18 or older​, Someone else, ​18 or older or Someone else, below 18 on Complete Form page.
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Register someone else2019-07-13T14:37:47+02:00

Below are instructions to register someone else for an event on Active.com:

  1. Access event registration page from Active.com or event’s website
  2. On Select Category page, select category you want to register for
  3. Click Continue
  4. On Sign In page, sign in with your Active account or enter an email address and click Continue
  • Note: This step will be skipped if you are already logged in.
  1. On Complete Form page, select desired option
  • Note: If you are registering a minor, you may refer to Register Someone Else Below 18 for more specific guides.
  • Note: Depending on the event settings (ie: an adult-only event or an event that only allows self-registration), you may not find these options available. In such cases, please contact the Event Director for further information.
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  1. Complete remaining fields, click Continue
  • Note: To enable the participant to receive registration confirmation and waiver, please fill in the participant’s email address in the email address field instead of your own.
  1. On Checkout page, fill in credit card information
  2. Click Payment
If registration is successful, you will see a confirming page with the headline “Thank you! Your transaction is complete”and order details
Now the registration will appear under your MyEvents center. You may (not required) click the highlighted send registration claim email to remind the participant via email to Claim Registration in MyEvents. Once claimed, the registration will appear in their MyEvents center and disappear from yours.
Online registering2019-07-13T14:36:31+02:00

To register online through Active.com, please follow these steps:

  1. Go to homepage