Home|Register
Register2020-02-27T12:00:10+02:00

Active.com is our partner which will be used for as a regisitration and payment platform. By clicking on the button, you will be redirected to Active.com website.

REGISTRATION FAQ

Transfer/Defer registration2019-07-13T14:58:49+02:00
Active.com is unable to authorize transfer or deferment requests for any event registrations. If you want to transfer your registered event to a different one or defer your registration, please contact the event director for assistance.
  • Note: If you are unable to participate, you can just follow these steps to transfer your registration to another individual Transfer My Registration to Someone Else
  • Note: The above transfer option is only available if the organizer allows this action. If this option is not available, transfers may not be allowed (contact the organizers for help).
Transfer my registration to someone else2019-07-13T15:06:17+02:00

Below are instructions for participants to transfer an existing registration to someone else after logging into ACTIVE.com and accessing My Events.

Note: Please Claim Registration in My Events first if you cannot see it in My Events.
Note: The transfer option is only available if the organizer allows this action and the deadline hasn’t been reached. If this option is not available, transfers may not be allowed. Please contact the organizers for help.
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  1. Click Transfer registration
  2. Enter the recipient’s email address at Email address
  3. Enter the recipient’s email address again to confirm at Confirm email address
  4. Click Submit
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A confirmation message appears verifying that the transfer process was initiated. The accepting participant will receive an email inviting them to claim the registration and they may refer to the instructions in the article Accept Registration Transfer.

Note: Registrations for someone below 18 can only be viewed and transferred by the guardian who registered them; registrations made by someone else on your behalf (if you are an adult) can be transferred by that person or by yourself after you Claim Registration in MyEvents; registrations for those who are part of a group-registration team cannot be transferred.

Note: Transfers may only be completed into the same category – if the original registration was for a 5K, the new registration must also be for the 5K. If permitted by the organizer, the new participant may change event categories after the fact.

Note: If a participant transfers categories BEFORE attempting to transfer the registration to someone else, the process cannot be completed.

Note: The newest price is applied at checkout when the recipient accepts the transfer. If the event has a tiered price schedule, the current price could be higher than that for the original participant.

Note: The original registration fee is not refunded until the new participant accepts and completes the transfer process – ACTIVE.com processing fees and/or USAT membership fees (if applicable) are not refunded.

Note: Once the recipient has accepted and completed the transfer, the original registrant will be cancelled and refunded. Refunds are processed within 5-7 business days. If a transfer fee is applied, it will be deducted automatically from the refund. For example, if the original registrant paid $25 and the transfer fee is $5, he/she will be refunded $20. 

Note: The system cannot refund automatically if the original registration was not paid directly (e.g., pre-paid registration, paid with coupon code). Please contact the event organizer for manual transfer in such cases.

Sign waiver2019-07-13T14:41:52+02:00

A waiver informs participants of potential risks associated with an activity. By signing the waiver, participants agree to assume responsibility for foreseen and unforeseen risks. All participants over 18 need to sign a waiver for event registration.

Note: Some events do not have waiver option.
Sign Waiver while Online Registration

If you are registering yourself, you should sign the waiver while online registration in the Waivers and agreementssection.

  1. Enter registration form information
  2. Check box beside I agree to the applicable Waiver
  3. Enter name beside Electronic signature

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Sign Waiver after Registration
If you are registered by others, after the registration is completed, you should receive an email in subject Reminder: Sign your waivers for XXXXXX. You need to click Sign your waivers hyperlink contained in this email to sign your waiver.
  1. Click hyperlink in email
  2. Check boxes beside I agree to the applicable waivers
  3. Enter name beside electronic signature​
  4. Enter last name beside Last name
  5. Enter email address beside  Email address
  6. Enter date of birth beside Date of birth
  7. Click Submit
waiver page
Note: If you do not receive the reminder email to sign your waiver, please contact us by emailing support@active.com
 to resend your registration confirmation email which also contains a link to sign your waiver.
Registering someone else below 182019-07-14T22:56:29+02:00

Below are steps to register someone else below 18 (i.e. a minor) for an event on Active.com:

  1. Access event registration page from Active.com or event’s website
  2. On Select Category page, select desired category
  3. Click Continue
  • Note: you will be asked to input email address if you don’t have an Active.com account or are not logged in.
  1. At Select participant section on Complete Form page, select Someone else, below 18
  2. Verify or complete your information as guardian, and confirm your identity by checking Relationship box
  3. Complete the minor participant’s information and other fields below
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  1. Sign waiver and click Continue
  2. On Checkout page, fill in payment information and click Complete
  • Note: Apply coupon code if you have one
  • Note: If registration is successful, you will see a confirming page with the headline “Thank you! Your transaction is complete” and order details.
Register someone else2019-07-13T14:37:47+02:00

Below are instructions to register someone else for an event on Active.com:

  1. Access event registration page from Active.com or event’s website
  2. On Select Category page, select category you want to register for
  3. Click Continue
  4. On Sign In page, sign in with your Active account or enter an email address and click Continue
  • Note: This step will be skipped if you are already logged in.
  1. On Complete Form page, select desired option
  • Note: If you are registering a minor, you may refer to Register Someone Else Below 18 for more specific guides.
  • Note: Depending on the event settings (ie: an adult-only event or an event that only allows self-registration), you may not find these options available. In such cases, please contact the Event Director for further information.
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  1. Complete remaining fields, click Continue
  • Note: To enable the participant to receive registration confirmation and waiver, please fill in the participant’s email address in the email address field instead of your own.
  1. On Checkout page, fill in credit card information
  2. Click Payment
If registration is successful, you will see a confirming page with the headline “Thank you! Your transaction is complete”and order details
Now the registration will appear under your MyEvents center. You may (not required) click the highlighted send registration claim email to remind the participant via email to Claim Registration in MyEvents. Once claimed, the registration will appear in their MyEvents center and disappear from yours.
Register multiple participants at one time2019-07-13T14:38:16+02:00

Depending on event setting, there are two scenarios where you can register multiple participants and complete payment at one time, as below:

  • Note: If the options described below are not available, it means the organizer has disabled these features. You can make separate registrations or contact the event for further assistance if necessary.
  • Note: The system has a 15-minute time limit over the registration session. If there are many people to register, you can register them in several batches to make sure you checkout within the time limit.
Senario 1: When a box to select number of registrations is present behind each category at the first Select Categorypage like below:
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The steps in this scenario are:
  1. Select the number of registrations to make under each category and click CONTINUE
  • Note: Depending on event setting, you may be allowed to select multiple or only 1 registration for each category or wave.
  1. On Sign In page, login to ACTIVE.com
  2. On Complete Form page, complete/verify Your Information as the account owner
  • Note:  You can complete your registration as a guest if the event allows, however you will not be able to view/edit registration by yourself without an account.
  • Note: Edit your profile information by clicking pencil icon on the right if necessary.
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  1. Complete registration form information for each participant in order
  • Note: Make sure to select the correct participant identity for each participant: Yourself, 18 or older​, Someone else, ​18 or older or Someone else, below 18.
  • Note: After completing the first person’s form, you’ll have the option to copy existing registration form info to current form and modify only what are different.
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  1. (Optional) Select preference on magazine trial offers and newsletters
  2. Sign Waivers and agreements
  3. Click Continue to move to Checkout Page
  4. Verify Order Details and complete payment
Senario 2: When Add Another Registration button appears on checkout page. Simply click the button and repeat registration steps to add another person. After you have added all the registrants, verify Order Details and complete payment.
  • Note: Make sure to select the correct participant identity for each participant: Yourself, 18 or older​, Someone else, ​18 or older or Someone else, below 18 on Complete Form page.
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Purchase Additional Merchandise After Registration2019-07-15T09:40:54+02:00

After registration, you can add or edit additional purchase items such as merchandise or other optional items.

Note: Additional purchases may only be made after registration if organizers allows this action. If the option is not available, please contact the event organizer directly for help.
Note: Participants registered by others can only view their registration and the option after they Claim Registration in MyEvents. Participants on a group-registration team don’t have this option, please contact the event organizer directly for help.
  1. Login My Events at http://myevents.active.com
  2. Find your registration event, click Purchase merchandise
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  1. Select desired items
  2. Enter quantities (if applicable)
  3. Click Continue
  4. Enter billing information
  5. Click Complete
Payment methods2019-07-13T14:55:47+02:00

When registering online, you must pay in full with a credit or debit card.

Mostly, we accept below card types:

  • Visa
  • MasterCard
  • Debit card

In most cases, American Express, Discover, Visa Electron, Maestro and eCheck (ECP,EUDD,ELV) is also accepted. We do not accept Cash and Check.

Note: Not all the card types are accepted for registration. American Express doesn’t support Australian Dollar​. The payment methods are decided by the event organizer and may vary among different events. If you would like to register using a form of payment that we do not accept, please contact the event organizer directly for registration payment alternatives.

Online registering2019-07-13T14:36:31+02:00

To register online through Active.com, please follow these steps:

  1. Go to homepage at www.active.com
  2. Search desired event
  3. Click event name
  4. Click REGISTER NOW beside event
  5. Select desired category
  6. Click CONTINUE
  7. Sign in
  • Note: You can either create a new account or sign in your existing account.
  1. Enter desired information in COMPLETE FORM
  2. Click CONTINUE at bottom of screen
  3. Enter payment information
  4. Click COMPLETE at bottom of screen
Note: You will receive a confirmation number and have the ability to print out a receipt. We recommend you do this at that time. We will send you two re-confirmation emails: one to re-confirm registration and one to re-confirm payment. 
Not shown on event’s participant list2019-07-13T15:01:33+02:00

If you have received your event registration confirmation email and/or your credit/debit card has been charged, you have successfully registered for the event.  Our system automatically sends a confirmation to the Event Director once a registration has been processed and they are able to access all of your details to prepare for race day.

Some events will display a list of registered participants on their website.  Please note that this list is generated by the Event Director and it is their responsibility to ensure it is updated in a timely manner.  If you have any questions or concerns, please contact them directly.

Login to Active.com2019-07-13T14:56:40+02:00

In order to login to most ACTIVE Network products, you must already have an ACTIVE Passport – please visit the applicable link below to register/create an account, login, or retrieve your password.
 

Register/Create Passport
https://passport.active.com/reg
Login with Existing Passport
https://passport.active.com
Retrieve Password
https://passport.active.com/forgot
ACTIVE-Passport-Join ACTIVE-Passport-Sign-In ACTIVE-Passport-Forgot


Below are instructions to login to ACTIVE.com with your existing account:

1. Navigate to (and bookmark) http://www.active.com
2. Click Sign in in the upper right-hand corner

ACTIVE.com--Sign-In

3. Enter your ACTIVE Passport username (email address) and password
4. Click Sign In

You will be redirected back to ACTIVE.com. Hover over your name in the upper right-hand corner to access the following items:

– View Profile
– My Events
– Order History
– Upgrade Account (ACTIVE Advantage)
– Settings

ACTIVE.com--hover-over-name

Is there a special offer for the elite runners?2019-07-15T10:07:19+02:00

Yes, we reserve reserve places for elite athletes, who make the request, according to strict criteria based on the ITRA performance index.

All requests for registration must reach us by email (elite@istria100.com) before February 29th 2020. Registration for elite athletes is not semi-automatic, each one must finalize their registration themselves upon receiving the voucher code from the organizer.

 RED COURSEBLUE, GREEN, YELLOW AND WHITE COURSE
optionmenwomenmenwomen
free registrationIP >870IP >770IP >830IP> 730
guaranteed registration but fee to be paidIP >770IP >670IP >730IP >630
I’m under 18. Can I register?2019-07-04T14:22:53+02:00

Yes you can, but there are certain limitations.

If you are younger than 18 but older than 16, your parent (or guardian) should sign a declaration of liability. Also, you can register only for GREEN, YELLOW and WHITE course. RED and BLUE are reserved for the runners older than 18.

If you are younger than 16, we afraid that you will have to wait a little bit 🙂

Edit my registration2019-07-15T09:48:38+02:00

Below are instructions for athletes to edit their registration information after logging into ACTIVE.com and accessing My Events at https://myevents.active.com .

Note: The option is only available if the organizer allows this action and the deadline hasn’t been reached. If this option is not available, please contact the organizer for help.
Note: Registrations made by someone else on your behalf (if you are an adult) can be edited by that person or by yourself after you Claim Registration in MyEvents; registrations for those who are part of a group-registration team cannot be edited online.
  1. Locate desired event
  2. Click Edit registration
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  1. Update registration information
  2. Click Continue to view a confirmation message stating that registration information has been updated

The following fields may be adjusted on most online registrations (assuming the event organizers allow edits). All fields are required (by ACTIVE.com or the organizers) unless noted as optional.

  • Gender
  • Date of birth
  • Day phone (and Ext. )
  • Country
  • Address
  • Address line 2 (optional)
  • City
  • State
  • ZIP / Postal code
  • Emergency contact name (optional)
  • Emergency contact phone (optional)
  • How did you hear about this event? (optional)
Do I need qualification points to register?2019-07-15T12:49:58+02:00

No, we don’t require ITRA points to register for the race.

Do I need medical certificate?2019-07-15T10:07:54+02:00

No, we don’t require medical certificate. All you need to do is to open your ITRA health space account and upload your medical documentation there.

Change my event category/course2019-07-13T14:59:22+02:00